Return Policy
Return Policy
Thank you for shopping at [Your Store Name]! We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help. Please read our return policy below to ensure a smooth return process.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 10 days from the date you received your order.
- Items must be in new, unused, and unwashed condition.
- Items must be in their original packaging (if applicable).
2. How to Start a Return
To start a return, please follow these steps:
- Contact Us: Email us at juangarcia1899stg@gmail.com to request a return. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: After we receive your return request, we will send you a Return Authorization email with further instructions on how to return your item(s).
- Shipping the Return: Once you’ve received our instructions, please pack the item(s) securely in their original packaging and return them to the address provided.
Please note that the customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item received.
3. Return Shipping Costs
- Return Shipping Fees: Unless the item is defective or incorrect, you are responsible for the shipping costs associated with returning your items.
- Shipping Method: We recommend using a trackable shipping service for returns. We are not responsible for items that are lost or damaged during the return shipment.
4. Refund Process
Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria. If the return is approved, we will process your refund within10 business days. The refund will be credited to your original payment method.
- Partial Refunds: We reserve the right to refuse or issue partial refunds if the item is not in its original condition, is damaged, or has missing parts.
5. Exchanges
If you would like to exchange an item, please follow the return process to return the original item, and then place a new order for the item you would like instead. If the item you are exchanging is defective or incorrect, we will cover the cost of return shipping.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 10 days of receiving your order at juangarcia1899stg@gmail.com. We will provide you with a return shipping label at no cost to you and issue a full refund or send a replacement item.
7. Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items or clearance items are not refundable.
8. Late Returns
If you return your item after the 10 days return window has expired, we may not be able to process your return. Please contact us, and we will evaluate your return on a case-by-case basis.
9. Contact Us
If you have any questions or need assistance with a return or exchange, please reach out to our customer support team:
- Email: juangarcia1899stg@gmail.com
By following this Return Policy, we aim to make the return process as simple and straightforward as possible for you. We appreciate your understanding and hope you enjoy shopping at Better Safe Than Sorry!
